Shipping policy
Delivery
How much does delivery cost?
We apply a flat 9.99$ CAD fee for delivery that will be converted in your currency for almost all products. See the exact price on checkout and lookout for special offers of free shipping over a certain amount.
When will I get my order?
Usually, it takes 1-2 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated to 3-9 days.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@jujubeschocolats.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@jujubeschocolats.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@jujubeschocolats.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!